Faq
QUICK ANSWER
Frequently Asked Questions
Pricing
Do you charge sales tax?
Since we're located in Eugene, Oregon, we do NOT charge sales tax. The prices you see are the prices you pay!
How much do you charge for shipping?
We offer free shipping on all orders over $500. Our standard shipping is 2-7 days; all items are fully insured and require a signature upon delivery.
Is it suitable for every skin type?
Sure! Unlike other skin care products, our products are suitable for all skin types.
How do I know that I am buying the right size pillowcase?
All standard sizes in Europe are 60x70cm. Do you think your pillow is smaller? Then you are always right with a 50x60cm pillowcase. Silk is a naturally elastic fabric, so if your actual pillow is slightly different from these sizes, it will still fit!
Is your size not among them at all? Then let us know, as we have other sizes in stock for other markets. See our size chart here
Do you ship everywhere?
Yes, we offer worldwide shipping, this means we ship fast to every country. Delivery times may vary by region.
How do I wash the pillowcase?
Hand wash in cold water with theGentle Care Laundry Detergent Strips, or machine wash on a gentle cycle. Air dry flat to maintain softness and quality.
Appraisals
What is the biggest difference between cotton and silk?
Most people sleep on a cotton pillowcase, but did you know that after just 3 days there are as many bacteria on your pillowcase as there are on a toilet seat? Our silk pillowcases are infused with silver ions, eliminating 99.7% of all bacteria. Silk is also naturally super soft, cooling, and hypoallergenic.
What is the difference between silk and satin?
Satin is a particular weaving technique and often made of polyester. This is synthetic material. Which results in a tingly and static feeling and is not as cooling and soft as silk. This may seem familiar to you! Experience the difference with the highest quality mulberry silk today. You can still return your items for up to 60 days!
Is it suitable for every skin type?
Sure! Unlike other skin care products, our products are suitable for all skin types.
How do I know that I am buying the right size pillowcase?
All standard sizes in Europe are 60x70cm. Do you think your pillow is smaller? Then you are always right with a 50x60cm pillowcase. Silk is a naturally elastic fabric, so if your actual pillow is slightly different from these sizes, it will still fit!
Is your size not among them at all? Then let us know, as we have other sizes in stock for other markets. See our size chart here
Do you ship everywhere?
Yes, we offer worldwide shipping, this means we ship fast to every country. Delivery times may vary by region.
How do I wash the pillowcase?
Hand wash in cold water with theGentle Care Laundry Detergent Strips, or machine wash on a gentle cycle. Air dry flat to maintain softness and quality.
Repairs
What is the biggest difference between cotton and silk?
Most people sleep on a cotton pillowcase, but did you know that after just 3 days there are as many bacteria on your pillowcase as there are on a toilet seat? Our silk pillowcases are infused with silver ions, eliminating 99.7% of all bacteria. Silk is also naturally super soft, cooling, and hypoallergenic.
What is the difference between silk and satin?
Satin is a particular weaving technique and often made of polyester. This is synthetic material. Which results in a tingly and static feeling and is not as cooling and soft as silk. This may seem familiar to you! Experience the difference with the highest quality mulberry silk today. You can still return your items for up to 60 days!
Is it suitable for every skin type?
Sure! Unlike other skin care products, our products are suitable for all skin types.
How do I know that I am buying the right size pillowcase?
All standard sizes in Europe are 60x70cm. Do you think your pillow is smaller? Then you are always right with a 50x60cm pillowcase. Silk is a naturally elastic fabric, so if your actual pillow is slightly different from these sizes, it will still fit!
Is your size not among them at all? Then let us know, as we have other sizes in stock for other markets. See our size chart here
Do you ship everywhere?
Yes, we offer worldwide shipping, this means we ship fast to every country. Delivery times may vary by region.
How do I wash the pillowcase?
Hand wash in cold water with theGentle Care Laundry Detergent Strips, or machine wash on a gentle cycle. Air dry flat to maintain softness and quality.
Sourcing
What is the biggest difference between cotton and silk?
Most people sleep on a cotton pillowcase, but did you know that after just 3 days there are as many bacteria on your pillowcase as there are on a toilet seat? Our silk pillowcases are infused with silver ions, eliminating 99.7% of all bacteria. Silk is also naturally super soft, cooling, and hypoallergenic.
What is the difference between silk and satin?
Satin is a particular weaving technique and often made of polyester. This is synthetic material. Which results in a tingly and static feeling and is not as cooling and soft as silk. This may seem familiar to you! Experience the difference with the highest quality mulberry silk today. You can still return your items for up to 60 days!
Is it suitable for every skin type?
Sure! Unlike other skin care products, our products are suitable for all skin types.
How do I know that I am buying the right size pillowcase?
All standard sizes in Europe are 60x70cm. Do you think your pillow is smaller? Then you are always right with a 50x60cm pillowcase. Silk is a naturally elastic fabric, so if your actual pillow is slightly different from these sizes, it will still fit!
Is your size not among them at all? Then let us know, as we have other sizes in stock for other markets. See our size chart here
Do you ship everywhere?
Yes, we offer worldwide shipping, this means we ship fast to every country. Delivery times may vary by region.
How do I wash the pillowcase?
Hand wash in cold water with theGentle Care Laundry Detergent Strips, or machine wash on a gentle cycle. Air dry flat to maintain softness and quality.